Frequently Asked Questions (FAQs)

Is it free?

Yes, there is no cost to joining Heartbeat. It's another perk of your GSA membership, thanks to the Student Affairs team for additional funding.

Who can join?

Only registered Laurier graduate students can join the community.

Who can access the community?

Heartbeat is a third party platform, and it is for graduate students only so only registered graduate students at Laurier will be admitted.

What is a Moderator?

A moderator is a GSA student leader who has undergone training to help facilitate and moderate the community. Feel free to connect and reach out to them.

I’m experiencing issues joining. What do I do?

We recommend that you sign up and create your account using a desktop device first. You can use this link directly: https://app.heartbeat.chat/wlugsa/invitation?code=FA86JD

After you have your account created, you can download and log in to the mobile app.

How do I log back in?

We highly recommend downloading one of the Heartbeat apps.

Download the Heartbeat desktop app and/or Heartbeat mobile app

However, you can still access Heartbeat through your web browser at: https://app.heartbeat.chat/wlugsa/

What is the privacy?

Account Information

The app, hosted by Heartbeat., is GDPR-compliant and account details are hosted on a secure server.

Content

Heartbeat is a closed community of grad students hosted and administered by the GSA. All posts are visible by graduate students in the community and administrative staff of the GSA.

As with any online community we recommend using good judgement on details you choose to share and to respect the privacy of others on the platform.

Content that is unsafe, harmful, or that violates the Non-Academic Student Code of Conduct will be reviewed and appropriate action will be taken.

I have an account but am having trouble logging in. What can I do?

If you've created your account with your @mylaurier.ca and are having trouble logging in, first try resetting your password. If you still are unable to log in, please reach out to generalinfo@wlugsa.ca.

Who do I contact for support?

Please reach out to generalinfo@wlugsa.ca.